FAQs

What are the check-in and check-out times?
Check-in is at 2.00pm and check-out is at 12.00pm. Early check-in is subject to room availability.

If you arrive earlier, we will store your luggage in the store room. Then, you can hang out and relax at our lounge, surfing Internet or take a stroll at the surrounding area. Just be patient and allow us to prepare the room for you.

How do I get to Serai Inn from the airport or bus terminal?
Please check our location page for information on how to get to Serai Inn.

Are your rooms air-conditioned?
Yes, all the rooms are air-conditioned.

Do you have en-suite bathrooms?
No, we are a budget hostel and thus we only have common bathrooms and toilets (on sharing basis).

Can I pay with credit card?
We do not have facilities to handle credit card payments in-house yet. However, you can make a booking using your credit card through hostelworld.com or its affiliates. You will be requested to pay 10% deposit plus a service charge. The remaining amount will be paid in cash upon your arrival at Serai Inn.

Can I pay with US-Dollars or other currencies?
We only accept Malaysian Ringgit (MYR). However; there are plenty of money changers in the vicinity offering good exchange rate.

Do you offer airport pick-up?
Sorry, we do not offer airport pick-up but there are many convenient ways to get here from the airport. Please check our location page.

How can I check room availability?
You can email us directly to check the availability. We will get back to you within 24 hours. Alternatively, you can also check it out through hostelworld.com. Click here for immediate access.

What does “For Backpackers, By Backpackers" mean?
Serai Inn is run by three “travel-holics" who have travelled to 31 countries across 5 continents. We travelled independently and often stayed at budget hotel or hostel. We enjoy meeting people from all over the world hence comes the idea of setting up a guesthouse for backpackers. Serai Inn is established mostly based on what we have learnt when travelling. Rest assured, as backpackers ourselves we understand your needs and we are committed to make your holiday a sweet memory.